Frequently Asked Questions
Find answers to the most common questions about our custom apparel services, ordering process, turnaround times, and more.
Ordering & Pricing
Everything you need to know about placing an order, getting a quote, and understanding our pricing structure.
What custom apparel services do you offer?
We specialize in custom t-shirt printing, screen printing, embroidery, and DTF transfers on tees, hoodies, polos, hats, workwear, uniforms, and promotional apparel.
How do I get a quote?
Fill out the Request a Free Quote form, send your artwork, garment style, colors, and quantity. We’ll confirm the best decoration method and provide a fast, itemized quote including any bulk discounts.
Is there a minimum order?
Screen printing requires a minimum of 25 pieces due to setup. Embroidery has low minimums. DTF is great for short runs or no-minimum orders.
Do you offer bulk pricing or wholesale rates?
Yes — we offer tiered bulk discounts for businesses, schools, teams, and event organizers. Share your estimated quantities and reorder frequency for a customized wholesale plan.
Can you help me choose the right garment brand?
Absolutely. We carry Bella+Canvas, Gildan, Next Level, Comfort Colors, Carhartt, Nike, Port Authority, and more. Tell us your target fit, feel, and budget and we’ll recommend the best option.
Turnaround, Shipping & Rush
Fast, reliable delivery on every order — here’s what to expect from production timelines, shipping options, and rush requests.
What is your turnaround time for custom apparel?
Standard production is typically 7 to 10 business days after proof approval and payment. Complex jobs or large quantities may take longer. Rush order printing is available on request.
Do you offer rush orders?
Yes — when capacity allows. Let us know your in-hands date and we’ll quote expedited production and shipping options.
Do you ship or offer local pickup?
We ship both locally and nationwide with tracking for a small fee. Local pickup is available — just let us know at the time of ordering.
Artwork & Design
Have a logo or starting from scratch? Here’s everything you need to know about artwork, file formats, and design support.
What artwork files do you accept?
Best results come from vector files such as AI, EPS, or PDF with curves. High-resolution raster files like PNG, TIFF, or PSD at 300 DPI also work. If needed, we offer art build, cleanup, and vectorization.
Can you match my brand colors?
Yes — Pantone color matching is available for screen printing and embroidery thread. For DTF, we’ll get as close as the process allows and provide digital proofs for your approval.
I don't have a design — can you create one?
Our in-house design team can turn your idea, sketch, or reference into production-ready artwork, including logo recreation, type layout, and mockups.
Methods & Use Cases
Not sure which decoration method is right for you? Here’s a quick breakdown to help you make the best choice.
What's the difference between screen printing and DTF?
Screen printing is best for bulk orders, spot colors, and long-term durability. DTF transfers are a versatile full-color option that works on many fabric types and is ideal for quick turnaround or complex artwork.
When is embroidery the best choice?
Embroidery is ideal for polos, hats, jackets, uniforms, and corporate apparel, offering a premium, textured, and long-lasting finish.
Do you print numbers and names for teams?
Yes — we offer player names, numbers, and roster personalization for team uniforms and league jerseys.
Can I see a sample or proof before production?
ou’ll receive a digital mockup showing placement, size, and colors. Physical samples can be produced for an additional fee and time.
Do you offer size ranges including youth and extended sizes?
Yes — we carry youth to extended adult sizes depending on brand and style. Ask us for a size chart before placing your order.
Care, Quality & Guarantees
We stand behind every order we produce. Here’s how to keep your apparel looking great and what to do if something isn’t right.
How should I wash custom printed shirts?
Wash inside-out on a cold, gentle cycle and tumble dry low or hang dry. Avoid bleach and never iron directly on the print or embroidery.
What if there's an issue with my order?
We stand behind our work. If something isn’t right with print quality or the garments you received, contact us within 7 days and we’ll make it right.
Payments & Policies
Clear, straightforward policies so you know exactly what to expect when it comes to payment, cancellations, and reorders.
What payment methods do you accept?
We accept major credit and debit cards, cash, and ACH transfers. Purchase orders are accepted for approved accounts. Sales tax applies where required.
What is your cancellation and return policy?
Because items are custom-made, cancellations are limited once production begins. Returns are accepted only for defects or workmanship issues per our quality guarantee.
Can I reorder the same design later?
Yes — your art files, thread color charts, and print specs are saved for easy reorders. Bulk pricing may still apply depending on quantity.
Sustainability
We care about the environment and offer responsible options for those looking to make more conscious apparel choices.
Do you offer eco-friendly print options or garments?
Yes — we can source organic cotton, recycled blends, and water-based or PVC-free print options when the design allows. Ask our team for sustainable apparel recommendations when placing your order.
Why Organizations Trust Us
Read more than 150 perfect Google reviews from satisfied customers. We consistently provide exceptional custom apparel, rapid production times, and reliable service every single day.
Ready to Bring Your Brand to Life?
From custom t-shirts to embroidered uniforms, we make it easy. Tell us what you need and we’ll get back to you fast.